FAQ

SHIPPING & DELIVERY


Please allow us 24 to 48 hours to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed the next business day.  It usually takes 2-7 business days to receive the order.

 

EASY RETURNS

We want our customers to be 100% satisfied with their purchase.   Personalized items are non-refundable unless damaged during shipping.  If a return is requested, we will process your refund as soon as we receive your returned package. Generally, you may expect your refund within 7-10 days.

 

TRACKING YOUR ORDER

Once your order  has been shipped, a tracking number will be provided to you so you may  see when your order  will arrive

 

PRIVACY POLICY
You Make Scents Candles is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.